Contract Job Posting: Part-Time Community Liaison Consultant

Reports to: BIA Manager and BIA Chair & Executive Committee
Start Date: Mid to late May, 2022 (or when a suitable candidate is found)
End Date: December 31st, 2022 
Number of Hours Per Week: 5-15 
Salary: $35-40 per hour (commensurate with experience)

About Us:
The Queen Street West Business Improvement Area (BIA) is one of 85 BIAs in the City of Toronto and represents over 300 businesses and property owners along Queen Street West, from Bathurst St to Simcoe St. The BIA works to promote economic development in the area, with initiatives that include improving public spaces, beautifying the streetscape, coordinating events, and marketing the area and our members. We also work with key City of Toronto stakeholders, social service agencies, Toronto Police to ensure a safe community for all to thrive in. 

Position Overview:
The Queen Street West  BIA is looking for a Community Liaison to assist the Board and it’s Member Businesses to respectfully and appropriately respond to various challenging issues within the community, especially when they directly impact their business. Our neighbourhood attracts many people from many different cultural and socio-economic backgrounds. Our community is not immune to many of the city-wide issues such as homelessness, opioid crisis, gun violence, etc. 

Responsibilities:

• Gathering and sharing information both on the ground and from policy or program updates 
  • Businesses
  • Individuals
  • Toronto Police Services
  • Applicable social service agencies or other identified stakeholders
• Fostering an environment that encourages and supports community involvement and engagement with our member business 
• Providing guidance, suggestions to businesses, the BIA and other stakeholders with appropriate and acceptable responses or reactions 
• Provide individual or small group training sessions on-site with a business or stakeholder
• Giving presentations to community organizations as required
• Hosting or attending community meetings, allowing attendees to express concerns and raise issues.

​Requirements:

• Previous experience managing and organizing a variety of projects and challenges simultaneously
• Strong organizational and communication skills
• Semi-flexible schedule which may include occasional evening or weekend time. (to be agreed upon with the individual based upon the needs of the BIA). 
• Experience in de-escalation with individuals who may be agitated or upset 
• Experience in teaching and assisting community members in appropriately responding to different types of scenarios
• Expert knowledge in the City of Toronto’s and Province of Ontario’s social services and appropriate departments
• Committed to providing superior customer service and community relationship 
• Development while representing the Queen Street West BIA
• Practical level training from relevant professional organizations
• Must have a working cell-phone and access to a computer for email and communication 

​Please submit resume with cover letter and 3 references to [email protected] with the subject line "Application for Community Liaison Consultant".